MGT-530 Module 06: Processes, Facilities, and Work Systems
According to Stevenson (2021), processes converting inputs into outputs are at the core of operations management and have strategic significance. Operations management is the field of management that is concerned with the design, operation, and improvement of systems that create and deliver goods and services. The processes that convert inputs, such as materials, labor, and information, into outputs, such as finished products and services, are at the core of operations management and have strategic significance.

Effective operations management is essential for the success of an organization, as it can impact various aspects of the business, including efficiency, quality, customer satisfaction, and profitability. Operations managers are responsible for designing and implementing processes that maximize the use of resources and minimize waste, while meeting the needs and expectations of customers.

There are several key components of operations management, including process design, capacity planning, scheduling, inventory management, and quality control. Operations managers must carefully consider these factors in order to optimize the flow of goods and services through the organization.

In addition to managing processes within the organization, operations managers must also consider external factors that may impact the business, such as changes in customer demand, technological advancements, and regulatory requirements. By continuously improving processes and adapting to changing conditions, operations managers can help ensure the long-term success and competitiveness of the organization.
Process selection occurs when new products or services are being planned, when technological changes are needed and when competitive pressure increases. Among the benefits of creating and using processes we can mention cost reduction, meeting customers’ expectations, and streamlining business operations.

For this discussion, do the following:

Identify what a business process is and mention its benefits and disadvantages.
Discuss what a workflow diagram is and how it can help organizations.
Select an organization you are familiar with and share the details of the workflow diagram. How many steps are in the process? How many people are in the process? Did the process have errors, time sensitivity, bottlenecks? Is the diagram effective?
Discuss the biggest challenge and benefits of the workflow of your selected organization. How would you improve the workflow diagram for them?
Explain why your new workflow design is better and how it will improve the success of the organization.
Embed course material concepts, principles, and theories, which require supporting citations along with at least one scholarly, peer-reviewed reference in supporting your answer. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references.

Module Overview

In this module, you will learn about processes, facilities planning, and work systems. This module is full of important areas critical to operations, including the impact of process layouts and job design on the efficiency of production. You have the opportunity this week to practice your skills by devising a workflow to address a business problem. To help you, read the required materials and consider reading the recommended materials. Take advantage of the interactive lecture videos and exercises to help you with the course content.

Learning Outcomes

Evaluate the strategic importance of process selection.
Examine the importance of process strategy.
Weigh the value of effective work design to the organization.


Chapters 6 & 7, and Chapter 7 supplement in Operations Management

Chapter 6 & 7 PowerPoint slides Click for more options Chapters 6 & 7 PowerPoint Slides – Alternative Formats – Operations Management

Ibrahim, P.A. (2020). Ergonomic workplace design for micro, small and medium enterprises: A conceptual model. IUP Journal of Management Research, 19(2), 7-23.

Rajput., B.L., & Agarwal, A.L. (2020). Selection of construction equipment supplier using analytical hierarchy process. IUP Journal of Management Research, 19(3), 7-15.


Liedtka, J. (2020). Putting technology in its place: Design thinking’s social technology at work. California Management Review, 62(2), 53-83.

You are required to make your initial post (create a thread) in order to view others posts or making comments. You are required to reply to at least two peer discussion question post answers to the weekly discussion question. These peer replies need to be substantial and constructive in nature. They should add to the content of the post and evaluate/analyze that answer. Normal course dialogue does not fulfill these two peer replies but is expected throughout the course. Answering all course questions is also required.